Our Commitment to Your Privacy

At Avante Global Chauffeur Services, we prioritize your privacy and take comprehensive steps to secure your personal information. This Privacy Policy details how we handle your data, including any information gathered through SMS communication, ensuring transparency and trust in our services.

How We Use Your Information

Your information is utilized to:

• Provide and tailor our Limousine services to meet your specific requirements.
• Communicate with you regarding bookings, changes, or service updates.
• Respond to inquiries, feedback, and service issues efficiently.
• Process payments securely and protect against fraudulent activities.
• Improve our services through performance analysis and customer feedback.
• Comply with applicable laws and resolve disputes if necessary.

Communication and Notification Preferences

By providing your contact information, you agree to receive essential communications related to bookings and services. You may unsubscribe from non-essential messages at any time by following the instructions provided or contacting us directly. Note: Critical service updates may still be sent to ensure smooth operations.

Information We Collect

To deliver outstanding service, we may collect the following information:

• Personal Information: Including your name, phone number, email address, and other contact information.
• Reservation Details: Information related to your trips, such as pick-up and drop-off locations, schedules, and special requests.
• Communication Records: Content and metadata from SMS or MMS interactions for service-related purposes.
• Payment Details: Securely processed payment methods, such as credit card information, to facilitate transactions.
• Digital Activity Data: Includes IP addresses, device and browser types, and navigation behavior on our website or app.

Data Sharing Guidelines

We ensure your personal information is handled responsibly and only shared when necessary:

• Service Providers: Third-party providers, such as payment processors or IT service providers, who are contractually bound to safeguard your data.
• Legal Obligations: Disclosure may be required to comply with laws or protect our rights and safety.
• Customer Authorization: Information may be shared with specific parties only with your explicit permission.

We do not sell or share your SMS opt-in data for promotional purposes.

Protecting Your Information

We employ robust security measures, including encryption and secure access protocols, to protect your data. Access is restricted to authorized personnel, and regular audits ensure compliance with best practices.

Policies and Terms for Limousine Service Use

To enhance transparency and ensure clarity, the following additional terms apply:

• Rates and Billing: All bookings must be secured with a credit card. Charges may include additional fees for wait times, surcharges, or damage-related expenses.
• No-Show Guidelines: Service is considered rendered once the cancellation window has passed, even if the client does not enter the vehicle.
• Vehicle Allocation and Substitutions: While we strive to fulfill specific vehicle requests, substitutions may occur due to availability or operational needs.
• Personal Belongings: Avante Global Chauffeur Services is not responsible for items left in vehicles. Please check your belongings before exiting.

Unforeseen Events: Services may be impacted by acts of nature or events beyond our control. In such cases, we will notify customers promptly and work to find suitable solutions.

Your Rights as a Customer

As a valued customer, you have the right to:

• Access and Correct: Review your personal data and request corrections to inaccuracies.
• Request Deletion: Ask us to delete your personal information, subject to legal or operational constraints.
• Control Communications: Opt out of promotional messages or limit certain types of data usage.
• Restrict Data Use: Request limitations on how your information is processed.

Feel free to contact us for any assistance with these rights.

Retention and Deletion of Data

We retain your data only as long as necessary to fulfill service purposes or meet legal requirements. Once no longer needed, your information is securely deleted or anonymized.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. Updated versions will be published on our website, and we encourage regular review to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us:

• Phone: +1 (778) 312-3121
• Email: info@avantelimos.com

Thank you for choosing Avante Global Chauffeur Services. We are committed to providing a secure, transparent, and exceptional customer experience.