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FAQ
Frequently Asked Questions
How do I book a chauffeur service with Avante?
Book online anytime through the booking form on our website, call our 24/7 dispatch at +1 (778) 312-3121, or email reservations@avantelimos.com. You’ll receive a written confirmation with your pickup details, vehicle, and rate before your trip.
How far in advance should I book?
We recommend booking at least 24 hours ahead — earlier for Whistler trips, cruise days, and large events, when vehicles book out quickly. Same-day service is often available; call dispatch and we’ll do our best to fit you in.
Which vehicle should I choose?
Our fleet covers every group size: the Mercedes-Benz S-Class sedan for up to 3 passengers, luxury SUVs (Cadillac Escalade, GMC Yukon XL, Chevrolet Suburban) for up to 6 with luggage, the Mercedes Sprinter for groups of up to 14, and coach buses for large movements. If you’re unsure, tell us your passenger count and luggage and we’ll match the vehicle.
Do you provide child seats?
Yes — rear-facing and forward-facing child seats and booster seats are all available on request. Just tell us what you need when you book, and the right seat will be ready in the vehicle when your chauffeur arrives.
Where do I meet my chauffeur at Vancouver International Airport (YVR)?
Your chauffeur will be waiting inside the terminal holding a name board: at Level 2 Arrivals for domestic flights, and in the International Reception Lobby for international arrivals. Your confirmation includes the meeting details and our 24/7 dispatch number in case you need us on the day.
What happens if my flight is delayed?
We track your flight and adjust the pickup time automatically, so your chauffeur is there when you actually land — not when you were scheduled to. Airport pickups include one hour of complimentary waiting time after landing.
How are your rates calculated, and how do I pay?
Point-to-point trips such as airport transfers are priced at a fixed rate confirmed in writing before you travel — no meter and no surge pricing. Hourly charters are billed by the hour with a minimum set at booking. We accept all major credit cards.
How do I change or cancel a booking?
Contact dispatch by phone or email with your reservation details and we’ll take care of it. For individual bookings, cancellations made at least 24 hours before pickup receive a full refund; cancellations within 24 hours of pickup are subject to charges. Group reservations carry a 48-hour cancellation policy. Full details are in our terms of service.
Do you provide transportation to Whistler?
Yes — Whistler is one of our most popular routes. The drive on the Sea-to-Sky Highway takes about two hours depending on conditions. Our vehicles are winter-equipped and our chauffeurs run this highway year-round, in ski season and summer alike.
Can you handle weddings, corporate events, and large groups?
Yes. Beyond individual transfers, we run full transportation programs for weddings, corporate gatherings, conferences, and DMC group itineraries — including building the transportation manifest, coordinating staggered arrivals and departures, and providing greeters at the airport and venues. We’ve handled programs of up to 485 attendees.
What areas do you serve?
We serve Metro Vancouver and the Fraser Valley — including Richmond, Burnaby, Surrey, North and West Vancouver, Squamish, and Abbotsford — as well as Whistler and the Canada Place cruise ship terminal. Longer trips across BC can be arranged on request.
What are your operating hours?
We operate 24 hours a day, 7 days a week, 365 days a year — including holidays and the early-morning and late-night flights other services won’t cover.
Are your vehicles cleaned between trips?
Yes. Every vehicle is cleaned and inspected before each trip, and our chauffeurs maintain the cabin throughout your ride.